Volcan Health
www.vlhealth.com
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Volcan Health Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Volcan Health has 1.2 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Most users ask Volcan Health for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Anonymous
Greenbrier, Tennessee
Volcan Health Customer Care Review from Greenbrier, Tennessee
Never heard of or signed up to buy anything from this company. Called to talk to someone in their fraud dept & they dont have one, asked about a complaint dept. Dont have one. Customer service is a 3rd party contract company with no supervisors cause they're all trained to handle all types of things. Spoke to Robert & Breana & was hung up on by both because they wanted to offer me 50%off future purchases or send the products back. I didnt order, nor were the products delivered to send back because they didnt even have the right address. Breana claimed that only the only numbers she had were to upper management and they had contact info for VL Health. Asked for one of their names and numbers and she didnt have that info. I told her she was caught in her second lie and she started reading off of their disconnect sales script and hung up. Robert made the statement of "well someone there ordered it." I informed him that the only people here besides me & my husband was my 76yr old mother that jst got out of the hospital cause of stage 3 cancer & I guatantee it wasnt her. He said he wasnt trying to imply that at all. I said "you just said well someone here ordered it." According to him VL health has been in business 10yrs. I said and in 10 yrs they havent thought to have a fraud or complaint dept. He said no. I said well I guess it is difficult when the whole company commits fraud and I wanted a refund. He put my on hold to check and get permission to see what he could do. I asked who he spoke to since they dont have supervisors, himself? He gave me the same speech I jst got from Breana and hung up. I called back a 3rd time and could hear Robert talking about the conversation with me in the background. The woman asked for my name and zipcode. I said ask Robert since I can hear him running his mouth through her headset. She immediately hung up. Ive got over $200 in charges from this company. The only way Ill speak to anyone from this company is if they actually work for Volcan Health & they are calling to refund the money.
Reason of review:
Problems with payment
Anonymous
Lebanon, Pennsylvania
Unauthorized charges
Rating Details
I paid for my 2 free samples and then they try to take 59.95 out of my account on the sly...07/25/2016 THIEVES THIEVES THIEVES THIEVES THIEVES THIEVES Even if the product is a good product, they are loosing customers by taking the 59.95 out of the account after you only want to do the free trial...BEWARE BEWARE BEWARE.....I printed out the pages to take with me to my bank.....I was already there and they told me to call their number and if I did not get anywhere with the company to come back to the bank....On my way to the bank right now.....Beware Beware
Loss:
$60
Cons:
- Literally steal from you and charge without approval
Reason of review:
Pricing issue
Preferred solution: Full refund
1 comment
Resolved
Dalaney Zvr
Danville, Indiana
Resolved: VL HEALTH/MetaboMatrix/VOLCAN HEALTH - RIPS YOU OFF!!
Rating Details
Updated by user May 21, 2016
Since filing my complaint with the BBB (which they are not a member of), and posted on here and other sites about their illegal business practices, they have agreed to refund my $. However they will need to send me a check because I have a new card now and there is NO WAY I WILL EVER GIVE THEM MY CARD INFORMATION AGAIN!!!!!
Original review May 18, 2016
Ordered a "FREE SAMPLE" for only $4.95 + $.99 for S/H on 4/21/16. Then, today on 5/18/16 I find out that I was charged $59.95. I called the one and only # they have of 877-690-**** and got not so friendly Lisa and asked why and how I was charged this amount and was told I should of read the fine print and the 14 day trial had expired and there was nothing they could do; asked to speak to a supervisor and was told no and got hung up on, called again and she changed her voice and said you have been given the information and there is nothing further we can do for you. They saved my card information and charged this without my authorization. I have read many reviews on VL Health or whichever name they want to go by and apparently they do this to a lot of people. Not I have to jump through a bunch of hoops to TRY to get my money back and to prevent them from ever using my card again and charging me repeatedly. THIS BUSINESS IS NOT BBB ACCREDITED. Metabo Garcinia Additional Locations Phone: (877) 240-**** 8390 E Via De Ventura Ste F110 Ste 260, Scottsdale, AZ 85258 support@***.com View Additional Email Addresses
Loss:
$60
Cons:
- Being disrepected while trying to be respectful in resolving
- No supervisor available
- Literally steal from you and charge without approval
Reason of review:
Pricing issue
Preferred solution: Full refund
1 comment
Quetzaly Xma
I went through the same exact issue. They took over $100 from me and I never even received product from them. They literally stole from my account!
Anonymous
Erlanger, Kentucky
BUYER BEWARE
Rating Details
I also ordered 2 “free” samples of Testadrox and Megadrox, all I was supposed to do was pay shipping. 1 month later I have 2 pending charges for $54.98 and $56.98 from VL Health on my bank statement. I called 3 times to VL Health customer service and was on hold for over a half hour. Finally the 3rd time some lady picked up the phone. After I explained that I did not singe up for anything but the “free” samples I asked were was it stated about the reoccurring shipments because I looked for anything that may have stated that before I sent my request for the free samples. She goes on to tell me that it is not on the web page but on a follow-up email that the samples have been mailed. Talk about deception! Then she said they have canceled my account, I explained that I did not sign up for any account. She then interrupts me saying that I will no longer reserve the shipments and that they will not refund my money then hangs up on me. To top all of this off the fraudulent charges overdrew my account. I have since opened a fraud claim against VL and await a ruling. BUYER BEWARE!
Loss:
$102
Reason of review:
Poor customer service
Preferred solution: Full refund
Anonymous
Euless, Texas
THIS COMPANY IS A RIP OFF - I WAS SCAMMED
Rating Details
I PLACED MY INTRODUCTORY ORDER ON MAY 26TH AND MY CARD WAS CHARGED ON MAY 27TH. I LOST MY JOB ON MONDAY, MAY 30TH SO I CALLED AND CANCELLED MY SUBSCRIPTION AND ALL FUTURE ORDERS. MY CARD WAS SUBSQUENTLY CHARGED AGAIN ON JUNE 27TH FOR $54.95 AND $59.95. WHEN I CALLED TO CANCEL YET AGAIN AND ALSO GET MY MONEY REFUNDED, I SPOKE WITH A YOUNG "LADY" AND SHE WAS SO NICE UNTIL I ASKED FOR MY REFUND AND TO SPEAK WITH A SUPERVISOR, SHE ABRUPTLY HUNG UP ON ME! THERE IS NO WAY IN *** I WILL EVER DO BUSINESS WITH THIS COMPANY AGAIN! FURTHERMORE, I WILL LET EVERYONE KNOW WHO IS WILL TO LISTEN THAT THIS IS NOT A REPUTABLE COMPANY!
Loss:
$100
Cons:
- Charged my card again after i had cancelled and they are crooks
Reason of review:
Pathetic customer service, charged my card after I cancelled my subscription!
Preferred solution: Full refund
Anonymous
Louisville, Kentucky
Testadrox and megadrox
Ordered free sample shipping cost only got charged month later 54.95 and 59.95 I got screwed no refund was charged .99 not once but twice for shipping they charged my credit card what they gonna do next send next month and charge again cancell card the law needs to look into this place there stealing from people and no telling what other scams there running calling did no good hold for. Ever knowing you are gonna hang up as they put you on hold and walk away scam scam scam scam ripping your credit card off and you cause you are stuck paying bill get a lawyer fight this company and call in number also get on it now sue these. People now to stop them in there tracks
Loss:
$115
Cons:
- Literally steal from you and charge without approval
Reason of review:
Pricing issue
Preferred solution: Full refund
1 comment
Guest-1221297
please cancel both of these products from my master card acct...Kendall J, Small...last 4 digits:...3885. Thank you
4204 Jennieke CT.
Antelope, CA 95843
Anonymous
Mullica Hill, New Jersey
Volcan Health Supplements Free Trial Review
Rating Details
I saw an advertisement for two vitamin supplements-Megadrox & Testadrox. The ad stated I could try each one for $4.95 shipping and handling charge. I couldn't believe it when I discovered I have been charged over $200! It turns out I was charged for two additional orders that I not only did not authorize-I never received! I called and spoke to a female representative who told me this was part of the agreement on their website, which is false! She canceled future payments, but refused to return any of my money. She did advise me that when I do receive the pills to feel free to throw them out or give them to a friend. She then rudely hung up on me. There are many companies out there that do online business honestly, but this company is not one of them. Stay away from this company and all of its products!
Reason of review:
Pricing issue
Anonymous
Phoenix, Arizona
Ripped Off
I recently bought a free sample of this product. THen 2 weeks later they then charge my account again for this product. So i called them and they said the samples weren't free but the add for sure said FREE. I have called them 3-4 times and today the last time the lady hung up on me and then told too bad and they had my money! First of all this product is bogus and doesn't work. Second they just steal from you then tell you too bad. Don't buy anything from this company. I'm now disputting the charges on my card.
Anonymous
Lawrenceville, Georgia
SCAM!
Literally lie about what will be charged to your account and then come back a month later taking unauthorized money from your account. Just cost me $110 and there's apparently nothing that can be done to get my money back. I cannot believe they are allowed to operate like this. This little transaction of theirs is going to wind up causing me a lot of headaches. I seriously wish someone in the government could step in to shut these scam artists and others like them down. I'm real curious to know how much money they have collected from others like myself over the course of their existence.
Reason of review:
Problems with payment
1 comment
Guest-1169057
I told them I was contacting the FTC and got a refund.
Anonymous
Norwich, New York
Short Review on June&nbs-04:00;14,&nbs-04:00;2016
My name is Gloria Martinez. Cancel any shipments. Please send my refund or credit my visa credit card.
Reason of review:
Problems with payment
Anonymous
Beijing, Beijing
Volcan Health - Review in Drug Stores and Drugs category from Beijing, Beijing
My name is Lisa Newton and I had. Order 1 bottle of that will enhance my metobolism. 2 or 3 weeks later I saw additional charges that was on my account that i did not give authority to charge anything to my card. I mail off 2 packages as of today. When i spoke to a representive he refuse to credit my account shipping handling, insurance, and expedit charges. Will you please credit everything that was charge to my account.
Reason of review:
Problems with payment
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I tried to dispute the charge with me credit card company but they sent some faked up documentation. That's okay I filed a complaint with the BBB and the FTC if enough people file complaints with the Federal Trade Commission maybe we can close the place down.